Frequently Asked Questions

ROAMSYS offers introductory answers to frequently asked questions about our products and roaming agreement management in general. Click on a subject heading below to view questions and answers relating to your selection.

Frequently Asked Questions

  1. What is a RMS?
  2. Is ROAMSYS also behind the GSMA Infocentre RAEX application?
  3. Which Data Clearing Houses (DCH) are supported by ROAMSYS RMS?
  4. Does ROAMSYS offer tools for roaming hubs?
  5. We want to increase the efficiency in our roaming team. What to do now?
  6. Is RAEX mandatory?
  7. What ist RAEX 2012?
  8. How can I migrate to RAEX 2012?
  9. Does ROAMSYS offer creation and maintenance services for my agreement documents?
  10. How can I order ROAMSYS RMS?
  11. I have a question that is not answered in this FAQ, where can I get an answer?

  1. What is a RMS?

    RMS stands for Roaming Management Solution or Roaming Management System. One of our customers describes it well as “a virtual work place which supports roaming teams of wireless operators in getting their job done efficiently”. Depending on the the type of solution, roaming staff can store, retrieve, query, plan and track all activities during the implementation and the operational phase of all your roaming relationships. Ultimately an RMS makes your daily work as a roaming expert easier.

  2. Is ROAMSYS also behind the GSMA Infocentre RAEX application?

    Yes, we have build the RAEX application in the Infocentre for the GSMA. The tool allows every GSMA operator to become compliant with RAEX IR.21 easily and free of charge. Therefore more and more operators distribute their documents in the electronic format which is highly beneficial for those MNOs that use a sophisticated roaming tool to leverage this valuable incoming data-flow.

  3. Which Data Clearing Houses (DCH) are supported by ROAMSYS RMS?

    The answer to this is very easy: All of them! ROAMSYS RMS is based on RAEX which is an open industry standard especially designed for the best possible interoperability. So, even if some clearing houses might tell you otherwise, the choice whichRMS you want to use is totally yours and there is no need to use a tool provided by your clearing house. ROAMSYS RMS even offers an interface to all clearing houses which allows an automated document handling process between the RMS and theDCH.

  4. Does ROAMSYS offer tools for roaming hubs?

    Yes, ROAMSYS offers different solutions for roaming hubs. As the requirements of each hub are both similar in some areas but also quite individual in others, our hubbing solutions are based on a standard framework which would be extended and customized to match your individual needs.

  5. We want to increase the efficiency in our roaming team. What to do now?

    ROAMSYS offers consulting services for roaming teams. We can come over and discuss the current situation and your goals. Together we will develop an approach to reach these goals.

  6. Is RAEX mandatory?

    Yes, since 1 July 2008 it is mandatory to be compliant with RAEX AA.14, since 1 May 2011 RAEX IR.21 is mandatory for allGSMA operators.

  7. What is RAEX 2012?

    With RAEX 2012 the current RAEX AA.14 document will be split up into two separate documents: RAEX IOT and RAEX OpData. The RAEX IOT will include all the tariff information, the RAEX OpData will include all other information from the current AA.14 like contacts and services.

  8. How can I migrate to RAEX 2012?

    With our support the migration from the current RAEX AA.14 to the new RAEX IOT and RAEX OpData format is quite easy. As our customer, we will take care of the migration and will ensure that you are full compliant with the new format from day one.

  9. Does ROAMSYS offer creation and maintenance services for my agreement documents?

    Please note, you can easily create and maintain RAEX AA.14s and IR.21s with our roaming management solutions yourself.ROAMSYS RMS is designed to make your life as a roaming expert more comfortable. However, if you want we can also take care of the creation and maintenance of your documents. Just let us know.

  10. How can I order ROAMSYS RMS?

    Buying ROAMSYS RMS could not be easier. Request your individial proposal right now, and contact info@roamsys.com

  11. I have a question that is not answered in this FAQ, where can I get an answer?

    Just send an email to support@roamsys.com or call us at +49 651 967 900 950.